Shipping policy

Shipping Policy

At Carters Outlets, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Destinations

Carters Outlets currently ships orders within the United States only.

We do not currently offer international shipping.

2. Total Delivery Time

To estimate when you will receive your order, please refer to the following timeline:

Total Delivery Time = Order Processing Time + Order Transit Time

  • Order Processing Time: 1 to 2 Business Days (Monday to Friday)

  • Order Transit Time: 6 to 10 Business Days (Monday to Friday)

  • Order Cutoff Time: 5:00 PM (EST) Eastern Standard Time (New York)

  • Estimated Total Delivery Time: 7 to 12 Business Days

Delivery times are estimates and may vary due to carrier delays, severe weather, holidays, high shipping volumes, or other circumstances beyond our control.

3. Shipping Destinations & Timelines

Country Total Shipping Time Shipping Cost
United States 7 - 12 Business Days FREE

We currently offer free standard shipping on eligible orders within the United States.

If any applicable shipping charges apply to your order, they will be clearly displayed at checkout before you complete your purchase.

4. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed after the daily cutoff time, on weekends, or on holidays will generally begin processing on the next business day.

During holidays, promotional periods, or periods of high order volume, processing may take additional time.

5. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for the carrier's tracking system to update after your package has been handed over to the shipping carrier.

You can use the tracking information provided to monitor the progress of your shipment.

6. Shipping Delays

Although we work to provide reliable delivery, occasional delays may occur due to circumstances beyond our control.

These may include:

  • Severe weather

  • Carrier delays

  • Public holidays

  • High shipping volumes

  • Transportation disruptions

  • Incorrect or incomplete shipping information

  • Other unforeseen circumstances

If your order is delayed, please check your tracking information first. If you need additional assistance, contact our customer support team.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible.

You may request an order change or cancellation within 24 hours of placing your order. After 24 hours, we may be unable to make changes if your order has already entered processing or shipment.

Carters Outlets is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

8. Lost or Damaged Packages

If your package arrives damaged, is missing, or appears to have been lost during transit, please contact our customer support team with your order number and tracking information.

If an item arrives damaged, we may request photographs or additional information to help us review the issue.

We will review the situation and assist you with the appropriate next steps.

9. Order Changes & Cancellations

You may request an order change or cancellation within 24 hours of placing your order.

After 24 hours, your order may already have been processed or shipped, and changes or cancellations may no longer be possible.

If you need to make a change, please contact us as soon as possible.

10. Delivery Information

The estimated delivery timeframe begins after your order has been processed and shipped.

Business days generally refer to Monday through Friday and do not include weekends or applicable holidays.

The stated delivery timeframe is an estimate and is not a guaranteed delivery date.

11. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact our customer support team.

Customer Service Opening Hours

  • Monday to Friday

  • 9:00 a.m. to 5:00 p.m. (EST) Eastern Standard Time (New York)

Response Time: We aim to respond to all inquiries within 24 business hours.