Privacy policy

Last updated: October 5, 2026

Carters Outlets operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with an online shopping experience (the "Services"). Carters Outlets is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card information, transaction details, form of payment, payment confirmation, and other payment-related details.
Account information including your username, password, preferences, and settings, where applicable.
Transaction information including the items you view, add to your cart, purchase, return, exchange, or cancel, as well as your transaction history.
Communications with us including information you provide when contacting customer support.
Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, make a purchase, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services including from your device when you use our website and through cookies and similar technologies.
From our service providers including when we engage them to provide technology, payment processing, analytics, customer support, fulfillment, shipping, or other services.
From our partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, process payments, fulfill orders, remember preferences, process purchases, returns, exchanges or other transactions, arrange shipping, facilitate returns and exchanges, provide customer support, and improve your shopping experience.
Marketing and Advertising. Where permitted by applicable law and based on your preferences, we may use your personal information to send marketing, advertising, and promotional communications by email or other permitted channels and to show you advertisements for products or services.
Security and Fraud Prevention. We use personal information to help authenticate accounts, provide a secure shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, and protect our Services.
Communicating with You. We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.
Legal Reasons. We may use your personal information to comply with applicable laws, respond to valid legal processes, enforce our terms and policies, and protect or defend our Services, rights, customers, or others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes subject to this Privacy Policy.

Such circumstances may include:

With Shopify, vendors, service providers, and other third parties that perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
With business and marketing partners where permitted by applicable law and where necessary to provide marketing or advertising services.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as when information is needed to ship your products.
With affiliates or other entities within our corporate group, where applicable.
In connection with a business transaction such as a merger, acquisition, sale of assets, or bankruptcy.
To comply with applicable legal obligations, respond to lawful requests, enforce applicable terms or policies, or protect and defend the Services, our rights, or our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside in order to provide and improve the Services.

To learn more about how Shopify uses personal information and any rights you may have, please review the Shopify Consumer Privacy Policy.

Depending on where you live, you may also exercise certain privacy rights through the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to websites or services that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security practices of third-party websites or services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their applicable jurisdiction.

If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the contact details below to request that the information be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

Any information you send to us may not be completely secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may not apply in all circumstances and may be subject to limitations under applicable law.

Right to Access / Know. You may have the right to request access to personal information that we hold about you.
Right to Delete. You may have the right to request deletion of personal information we maintain about you.
Right to Correct. You may have the right to request correction of inaccurate personal information.
Right of Portability. You may have the right to receive a copy of certain personal information and, in some circumstances, request that it be transferred to another party.
Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have rights regarding the sale or sharing of personal information or the processing of personal information for targeted advertising, as defined by applicable law.
Managing Communication Preferences. If we send promotional emails, you may opt out by using the unsubscribe option included in those emails. You may continue to receive non-promotional communications relating to your orders or account.

You may exercise applicable privacy rights by contacting us using the contact details provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

We will not discriminate against you for exercising applicable privacy rights.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, or process your personal information outside the country where you live.

Where required by applicable law, we will use appropriate safeguards and recognized transfer mechanisms for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or other operational reasons.

When we make changes, we will post the revised Privacy Policy on this website and update the "Last updated" date.